Location: South Africa
Department: Sales
Details: Join our team as a Retail Sales Consultant! We’re seeking dynamic individuals with a passion for customer service and sales to provide personalized shopping experience.
Requirements
- Relevant work experience in similar positions of more than 1 year will be advantage
- Proficient user of English (oral and written)
- Knowledge of IT products (preference is given to candidates with experience in a similar position)
- Ability to work in multitasking mode and under pressure
- Excellent communication skills
- Willingness to permanent self-development, result oriented
- Energetic, highly motivated
Functions
- Fulfilment of a personal sales plan (by income, by product groups)
- Customer service in accordance with company standards
- Consulting (including technical) clients on products, selection of the most suitable product, cross-selling on the basis of corporate standards
- Consulting clients on products issues - warranty, repairs, deliveries, company policies on the basis of corporate standards
- Processing incoming calls to the offline and online store and communications in online chat and messengers
- Sale of old stock, focus positions and service
- Informing customers about promotions and other activities
- Registration of sales, refunds, invoices, etc. in accounting software Exact
- Work with the cash register and compliance with cash discipline
- Work in the CRM system (ordering missing items, issuing goods to the client upon pick-up, pre-ordering goods)
- Preparation of goods for delivery, filling out accompanying documents
- Ensuring the safety of goods, store equipment
- Compliance with the rules of merchandising in the store
- Completion of training according to the approved program (full-time training and corporate systems)
- Performing other relevant tasks as assigned by the Management
We offer
- Opportunity to work for a financially strong, fast-growing multinational company
- Constant interaction with global teams of professionals
- Possibility of personal and professional development
- Competitive salary package and motivation scheme