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Location: Cyprus
Department: Supply and Product management
Requirements
  • Higher education. Technical education is a preference.
  • Work experience of 2 years or more in repair service centers (e.g., Samsung, Apple, Xiaomi, Huawei, Lenovo, LG, etc.) or telecommunication companies on service management positions.
  • Strong computer technical skills.
  • Fluency in English and Greek.
  • Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
  • Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
  • Commitment to the job and its success.
  • Knowledgeable and confident in communicating information.
  • Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
  • Analytical skills, initiative, accuracy and diligence.

Functions
  • Managing service coverage in Cyprus for various brands.
  • Company’s Multi-brand Service center administration.
  • Identifying target customers, development and implementation of sales of IT services.
  • Service support of the Company’s partners and retailers.
  • RMA parts claims and inventory management via vendors/suppliers.
  • Spare parts inventory management.
  • Enable fast and reliable dealing with any issue from key customers.
  • Minimize service issues via proper arrangement of service processes.
  • Meet customer’s expectations with service and offer commercial IT services.
  • Enable effective communication to mother’s company team and internal processes follow up.
  • Enable fast RMA stock turnaround and compensation for customers and the Company.
  • Enable profit from commercial IT services.
  • Minimize service operations cost via optimized and efficient management of service processes.

We offer
  • Competitive salary + performance related bonus
  • Health insurance
  • Possibility of personal and professional development
  • Dynamic work environment of international company
  • Other employee's benefits